This notice explains how LA Stevens Property Maintenance ("we", "us") handles personal information collected through this website, in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
Who We Are
LA Stevens Property Maintenance is a sole trader business based in Hook, Hampshire. We are the controller of the personal information described here. You can contact us on 0800 158 5641 or by email at [email protected].
The Information We Collect
When you use a quote or contact form we collect the details you enter: your name, phone number, email address, postcode, the service you need and any message you add. If you call us, email us or message us on WhatsApp (including through the WhatsApp button on this site), we receive your phone number or email address and whatever you choose to tell us.
How We Use It & Why
- To reply to your enquiry, arrange a roof inspection and prepare your quote. Our lawful basis is taking steps at your request before entering into a contract.
- To carry out and keep a record of the work we quote for and complete. Our lawful basis is performing our contract with you, our legitimate interest in running the business and meeting our legal obligations.
- We do not use your information for marketing without your consent.
Who We Share It With
- Digital Five, our website provider, delivers form submissions to us using the Postmark email service and keeps an archive copy of each enquiry so that none is lost. Access to that archive is restricted.
- Cloudflare hosts this website and protects the forms from spam with Cloudflare Turnstile.
- We may share details with our accountant or professional advisers, or where the law requires us to.
- We do not sell your information or pass it to list brokers or marketing companies.
How Long We Keep It
We keep enquiry and customer details only for as long as we need them to deal with your enquiry and any resulting work, and to meet our legal and tax obligations. After that, personal data we no longer need is deleted.
Cookies & Third-Party Content
A cookie banner, provided by Digital Five, asks for your consent before any non-essential cookies are set, and records your choice. You can change your choice at any time from the cookie settings link on the site. The banner lists the services this website uses, all strictly necessary:
- Consent record: the d5cmp cookies that remember your cookie choice (up to 24 months).
- Google Maps:the map of the areas we cover, which Google serves directly under its own privacy policy and which may read or refresh Google's NID preferences cookie where your browser allows third-party cookies.
Cloudflare hosts this website and checks form submissions for spam (Cloudflare Turnstile); this does not set advertising or analytics cookies.
Customer reviews on this site are shown using Trustindex. To display them, your browser fetches the reviews from Trustindex's servers, which receive your IP address; reviewer photos may load from the review platform (for example Google). Trustindex sets no cookies.
Our 0800 number is a virtual number from our telephone provider, which connects your call to our mobile and keeps a log of the call (your phone number, the date, time and length of the call) so that calls can be returned and handled.
We do not use analytics, Google Tag Manager or advertising pixels on this website.
WhatsApp links open WhatsApp, which handles your messages under its own privacy policy. Links to our Checkatrade and TrustATrader profiles open those websites, which have their own privacy policies.
Your Rights
You have the right to ask for a copy of the personal information we hold about you, to have it corrected or deleted, to restrict or object to how we use it, to ask for it to be transferred to someone else, and to withdraw your consent to cookies at any time. To make a request, call us on 0800 158 5641 or email [email protected]. We will reply within one month.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.
Changes to This Notice
We may update this notice from time to time. The current version is always published on this page.